Take Control of Your Webex Contact Center Data with Variphy

Variphy Solves Common Reporting Challenges

Be the First to Try Variphy for Webex Contact Center

Variphy’s Webex Contact Center integration is launching soon. Want early access?

Webex Contact Center helps businesses manage customer interactions, but its built-in reporting has significant limitations. It only retains data for 24 months, requiring manual downloads for longer storage. Reporting is restricted to Webex, with no multi-platform visibility. Accessing reports requires a costly Premium Agent license ($150/month), while customization options are minimal, offering limited filtering and CSV-only exports. Some reports take up to 24 hours to generate, making timely decision-making difficult.

Variphy Solves These Reporting Challenges

View and analyze call queues in one unified interface — no extra steps or configurations needed.

We offer an analytics solution that removes these roadblocks, giving you complete control over your Webex Contact Center data without extra costs or manual workarounds.

How Variphy Enhances Webex Contact Center Reporting

Unlimited Data Retention: Keep your data for as long as you need.
Multi-Platform Support: View and report on Webex Contact Center, Webex Calling, Cisco UCM, Microsoft Teams, and Zoom Phone in a single pane of glass.
No Extra Licensing Fees: Access all reports without needing a Premium Agent license.
Customizable Reports: Filter, group, and export data in multiple formats (CSV, PDF, Excel, and more).
Instant Reports: Get reports in seconds, not hours.

Who Should Use Variphy for Webex Contact Center?

If you are migrating from UCCX, Variphy ensures you don’t lose access to the detailed analytics you rely on today.

If your business uses multiple calling platforms, our solution provides a single dashboard for reporting across all systems.

Optimize Your Contact Center with Variphy

Don’t settle for limited, slow, or costly reporting tools. With Variphy, you get:

Unlimited historical data.
Custom, multi-platform analytics.
Fast, real-time reporting.
No hidden licensing fees.