Monitor agent performance, optimize call queues, and improve customer experience
with Variphy’s call center analytics and reporting.
Wally is the lifeline of the Variphy crew, ensuring seamless communication and smooth operations in your call center.
He represents the power of Variphy’s call center reporting and analytics, tracking call queue stats, agent performance, and team coordination to keep everything running like clockwork.
Why Choose Variphy for Call Center Reporting and Analytics?
- Optimize Call Queue Management: Identify peaks and bottlenecks to keep calls moving and reduce wait times.
- Track & Report on Agent Performance: Generate customized reports with key metrics like agent state, Not Ready duration, and handled calls.
- Gain Productivity Insights: Monitor call center activity by agent, team, or resource group to improve training and efficiency.
- Break Down Performance by Time Period: View call data in granular detail, from quarter-hour snapshots to monthly trends.
- Seamless UCCX Integration: Get real-time data and historical insights in a single, easy-to-use platform.
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