10 KPIs Every Voice Engineer Must Know and Report On
A White Paper for Voice Engineers
Do you really know what’s happening in your phone system, or do you just think you know? We have put together the most common reporting, analytics, security, and visibility concerns and how you can use Variphy to address these issues.
In this White Paper, we cover:
- Dropped Calls
- Disconnect Cause Codes
- Toll Fraud
- Robo Dialer Identification
- Hunt Group Performance
- Trunk Utilization
- Change Management
- Dial Plan Management
- Abandoned Calls
- Call Center Performance
Download the White Paper
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